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Order Tracking

Please click button Track to track your order.

Return Policy

Overview

Our refund and return policy allowed in 15 days after product received, or 30 days passed since your purchase. We cannot offer you exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Additional non-returnable items:

Health food and Vitamin, Calcium.
Grocery and food
free gifts.
customized products.
underwear orders.

To complete your return, we require a receipt or order number, item number to proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Canceling Orders

Once your order has been placed, your order will be temporally held. We provide you 4 hours to make any changes or cancellations. After the 4 hours, you will be unable to cancel your order. If you decide that the item is no longer needed, wait for the item to be delivered and you can return it to us with the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receive another email when your request for a refund has been approved or denied.

If you are approved, your refund will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received notice of a refund, please first check the account that was used to purchase your order.

Then contact your credit card company or bank. There is often a processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at {email address}.

Items on sale

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We cannot offer you exchange. but if you really want to exchange, please return your item, then order another item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Shipping returns

To return your product, please contact your seller, submit return request.

Need help?

Support Ticket

For customer support purpose, we have designed support ticket system. if you have any question need help, suchlike order question, product missing, return & refund question please visit our support ticket system page.

Send a Message

Have a question about an specific product?

Chat with an Expert

Further Questions?

Open Case

Send a Message

Have a question about an specific product?

Chat with an Expert

Further Questions?

Cases & Resolutions

Resolving Returns and Conflicts Based on Investigations

eget Case Resolution Center is designed to deliver an ideal marketplace experience to sellers and buyers alike. With its simple yet robust features, the Resolution Center gives you everything you need to handle returns, refunds, and payment complaints all in one place. You can manage all issues through our simple interface.

The Case Resolution Center is a highly intuitive tool that’s designed for optimal communication. With its modern interface and security measures, it lets sellers and buyers express their concerns and explore possible solutions in a timely manner.

All case resolutions may take 24hrs to 72hrs. Special cases may take up to one week.

Here’s How It Works for Buyers

Start a request concerning item delay or item condition.
Present preferred resolutions such as a return, exchange, or replacement.
You will receive a confirmation notification regarding the request.
The seller will review the request and reach out with an acceptable resolution.
The request is closed.

Here’s How It Works for Sellers

You may receive a request to resolve non-payment issues after the due date has passed or to cancel a transaction altogether.
Buyer will send a proposed solution.
Respond with an acceptable solution and notify us to get the process started.
The case will be closed.

Seller fraud

Once a case is opened, Eget will perform a thorough investigation. If the seller has been found to commit fraud, their minimum penalty will be 10~20% of purchase amount.

Buyer fraud

After the investigation, if the buyer is found to have committed fraud, the buyer will not receive a refund and their account will be suspended or permanently terminated. Their information will be retained to prevent repeat offenses.